Shipping Policy
At Kaizen Fires, we strive to provide a reliable and efficient shipping experience for all our customers. Below you’ll find detailed information about our shipping process, delivery times, and tracking.
Order Processing
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All orders are processed within 1–2 business days after payment is received.
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Once your order is processed, you will receive an order confirmation email with your tracking details (if available).
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Orders are fulfilled and shipped directly from our supplier, Cach Fires.
Shipping Locations
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We only ship within the UK.
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Unfortunately, we do not offer international shipping at this time.
Shipping Times
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Products in stock: Estimated delivery time is 5–10 business days.
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Products not in stock: Orders may take up to 6 weeks to arrive, depending on supplier availability.
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Estimated delivery dates will be communicated to you via email after order confirmation.
Shipping Costs
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Free shipping on all UK orders.
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No additional shipping fees will be charged at checkout.
Order Tracking
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You will receive a tracking number via the email entered at checkout once your order has been dispatched.
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Please allow 24–48 hours for tracking information to update.
Damaged or Missing Items
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If your product arrives damaged or parts are missing, please contact us within 48 hours of delivery.
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Provide photos of the damaged product and packaging to help us process your claim efficiently.
Returns and Exchanges
Please refer to our [Return Policy] for detailed information on how to return or exchange an item.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us
