Manufacturer Warranries

Warranty Policy for Kaizen Home

At Kaizen Home, we strive to provide our customers with high-quality products backed by reliable warranties. As a dropshipping retailer for Appliances Direct and Furniture 123 (part of the Buy It Direct Group), we align our warranty policy with their terms to ensure seamless support and service. Please review the details below:

Manufacturer Warranty Coverage

1-Year Manufacturer’s Warranty:

  • Most products sold through Kaizen Home include a 1-year manufacturer’s warranty. This covers defects in materials and workmanship under normal usage conditions.

Extended Manufacturer Warranties:

  • Some larger items, such as kitchen appliances and white goods, come with extended warranties, including up to 10 years parts coverage.

  • Note: The extended parts warranty typically covers the cost of replacement parts but does not include labor costs for repairs or installations.

Important Clarifications:

  • Warranty terms may vary by manufacturer and product type. Customers are advised to carefully read the warranty documentation provided with their purchase or refer to the manufacturer’s website for full terms.

Warranty Registration

  • We strongly recommend registering your warranty directly with the manufacturer upon receiving your product. Failure to register may affect eligibility for extended coverage.

  • Registration is typically quick and can be completed online by following the instructions included in the product manual or packaging.

Making a Warranty Claim

Manufacturer-Handled Claims:

  • All warranty claims, including repairs, replacements, and parts requests, must be processed directly with the manufacturer.

  • Customers should contact the manufacturer’s customer service team using the details provided in the product documentation.

Required Information:

  • Proof of purchase (e.g., invoice or receipt).

  • Product details, including model and serial number.

  • Description of the issue and supporting evidence (e.g., photographs).

Kaizen Home Assistance:

  • While Kaizen Home facilitates communication and provides general support, we are not directly responsible for fulfilling warranty claims. We are happy to assist customers in contacting the manufacturer, but final decisions on claims rest with the manufacturer.

Warranty Exclusions

The following are not covered under manufacturer warranties:

  • Damage caused by misuse, neglect, improper installation, or unauthorized repairs.

  • Wear and tear from regular usage.

  • Cosmetic damage or accidental damage.

  • Consumables and accessories, such as filters, bulbs, or batteries.

  • Commercial or non-domestic usage unless explicitly stated by the manufacturer.

Customer Responsibilities

  • Ensure products are installed and used according to the manufacturer’s guidelines.

  • Retain proof of purchase and product documentation.

  • Register warranties promptly to activate extended coverage where applicable.

Final Notes

Kaizen Home is committed to providing support and assistance, but as a dropshipping retailer, we must adhere to the manufacturer’s terms and policies for warranty claims. We encourage customers to contact us if they need help navigating the process or have questions about their coverage.

For further details, please refer to the manufacturer’s official warranty policies available on their websites or in your product documentation.